Written Communication: Reports and Itineraries

Reports are well-planned and impartial communication of factual information or advice.  Reports present facts accurately, clearly, concisely and logically. 

2 Types of Reports

1) Investigatory: reports which are 'one-off' and investigate situations or problems or offer solutions.

2) Routine: reports that either cover routine tasks, e.g., accident or inspection reports

How to Present Reports

accurately, clearly, concisely, logically	well-planned and well-organised
benefits received from preparation and use of report should exceed its cost	simple language
Formal Report	Informal Report
1. Terms of Reference	1. Introduction-purpose of report
2. Procedure	2. Body of Report (information obtained)
3. Findings	3. Conclusion-sums up info and state whether any action needed
4. Conclusion
5. Recommendations Ends with writer's name, job title, date	Ends with writer's name, job title, date

Itineraries

An itinerary is a written record of travel arrangements. It is often prepared for an executive and will list essential information like dates, time of flights, names of hotels, and hotel reservation. An itinerary can be written in various ways.